“My business is taking off. How do I keep up?”
The Answer: Virtual Receptionist Services
Appointment scheduling, call answering services, and more customer service solutions for your growing business!
How It Works
Discovery
Start your journey with The Answer by signing up for our 7-day, virtual receptionist service free trial. We will send you a new client questionnaire to fill out before your initial consultation, so we can learn more about you and your business.
Onboarding
Once the questionnaire is received, our team will reach out to schedule an onboarding call to confirm you business details and address any questions you have about our services.
Account Set-Up
After assessing your business’s needs and developing an initial strategy, we'll create your account, train your new receptionists, and assign a new phone number for your business
Account Kick-Off
Before the first day of your virtual receptionist service free trial, you'll receive a welcome email with details about how the new services work.
Assessment
When your trial is up, we'll analyze our data and reporting, assess the minutes used, and recommend the best ongoing plan for your needs.
Ongoing Support
As you move forward with the Answer, our team is here to support you every step of the way. If you have any questions or concerns, don’t hesitate to lean on us.
Why Choose Us?
We have 25 years of experience to help you meet your unique business objectives.
- Increase customer loyalty.
- Boost sales with better support.
- Save time and money outsourcing.
- Streamline operations and focus.
What We Do
Benefits of The Answer Virtual Receptionists
Your business’s reputation can make or break you, and missing phone calls is a big red flag. After all, 74% of people who have a bad phone experience would choose another business next time. A virtual receptionist can manage your reputation by answering calls promptly and providing excellent customer service.
By having a virtual receptionist service to handle customer calls and inquiries, you can ensure that your clients are always given the undivided attention they deserve. Increased customer satisfaction often results in repeat business, referrals, and valuable online reviews.
Hiring an in-house receptionist can be expensive, especially for seasonal businesses that experience busy and slow periods. At the Answer, our flexibility is our superpower. We aim to align with your business, offering the answering and scheduling services you need, only when you need them.
80% of callers will hang up when they reach voicemail, and 61% of mobile users call a business when they’re ready to buy. Our virtual receptionists ensure you’re not letting those calls slip through the cracks and missing out on potential revenue.
With a virtual receptionist manning the phones and handling appointments, you and your team can focus on more important tasks without sacrificing customer satisfaction.
FAQ
Like a receptionist you might have in your office, we provide a professional and friendly presence. Our virtual receptionist will answer calls on your behalf, take messages, transfer calls, schedule appointments, and more!
Our virtual receptionists are available from 7:00 am to 7:00 pm MST, Monday through Friday.
Simply fill out our sign up form. From there, we’ll reach out to you to onboard and answer any questions you may have.
Not a problem! We will give you a unique phone number that will be used by the virtual receptionists. You can choose to forward calls to this number or publish it on your website/marketing materials.
Yes! You don’t need to get a new phone number if you don’t want one. If you are available to receive calls, we can forward them to you as directed.
Our virtual receptionists are capable of handling outbound calls, meaning they can make calls on your behalf. This service can be useful for tasks such as appointment confirmations or following up with leads. Just let us know what you need, and we’ll take care of it for you.
You will be charged based on the number of calls answered each month, with the option of a monthly or annual plan. After your trial period, you’ll receive an email with your usage and the recommended plan.
Yes! We are here to support your business, and our virtual receptionists are there to represent your company however you see fit. We will work with you to tailor these things during onboarding, and you can update them at any time.
After-hours calls will go to voicemail. We will send you an audio file of the recorded message (at no additional cost). You may also have us forward calls to another phone or request call-backs.
Use an appointment scheduling tool like YouCanBook.Me, Calendly, or Acuity. Your virtual receptionist will schedule appointments based on your availability on this booking page.
Pricing Plans
Each plan comes with call answering services, appointment scheduling, after-hours support, client-focused customer service, multilingual support, outbound calls, message taking, your own phone number, flexible call forwarding, customized greetings, and call screening.
